FAQs by 123hpmart Users

If you have received an offline message, it can be frustrating. But this does not mean your printer is damaged. An offline printer can't communicate with the device sending the print job.

Unfortunately, it can't receive new print jobs, so pause all print jobs until you fix the problem. Don't send print requests to an offline printer until you've read the troubleshooting manual. If you've print jobs in the printer queue, you must cancel them. There could be some reasons:

• Old printer drivers
  
• Connection problems
  
• A setting error
  

Each reason has a different solution process. Let's look at the issue and how to get back online and print again.

You may need to indicate your default printer preference manually. Follow these steps to fix this problem for Windows 10. Before we start, ensure that you've downloaded and installed all the Windows 10 operating system updates.

1. First, use the search bar or ask Cortana to open Devices.
2. Then, select Printers and Scanners.
3. Make sure the box next to "Let Windows manage my default printer" is unchecked. Tap on the box to deselect it if required.
4. After that, select your printer from the list. 
5. If your printer is listed multiple times, select the version showing inactive or online status.
6. Now, tap on Manage. 
7. Lastly, tap on Set as Default. 

In order to print from iPhone to HP printer using the AirPrint method, follow the steps below: 

1. First, ensure your printer is on, the cartridges are installed, and the paper you want to print on is loaded into the right paper tray.
2. Then, open the item you want to print and click the Share or Menu icon.
3. Scroll down your screen and click on Print from the list.
4. Afterward, select your printer and print job settings like paper size, page range, and the number of copies.

Lastly, click Print.

To connect your HP printer to your computer through a USB cable, follow the steps below: 

1. Open Windows settings.

   1. Tap on the Windows icon to reveal your Start menu at the bottom left side of your screen. 

   2. You should see a gear icon at the bottom of the leftmost column linking to your Settings window. 

2. Access devices.

   1. In the first row of your Windows settings, locate and press the "Devices" icon.

   2. In the left column of the Devices window, click "Printers and Scanners."

   3. This new window will bring up a page where the 1st option will be "Add Printer or Scanner."

3. Connect your HP printer.

   1. Once you have clicked on "Add Printer or Scanner," Windows should be able to detect your printer connected through a USB cable. 

   2. When your printer name pops up, tap on it and complete the installation process as instructed on your PC.

In order to connect your HP printer to Wi-Fi using the Wi-Fi Protected Setup (WPS) button on your Wi-Fi router, follow the steps below: 

1. First, place your HP printer near the Wi-Fi router.
   1. Then, put it in WPS connection mode.
   2. For HP printers without a touchscreen control panel: Click and hold the wireless button for 5 seconds or until the wireless light flashes.
2. HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Click and hold the Wi-Fi button and Power button on the back of your HP printer for 5 seconds until the blue bar flashes.
3. Within 2 minutes, click and hold the router's WPS button until the connection starts.
4. Wait for your HP printer's wireless light to stop flashing. Now, your HP printer is connected to the Wi-Fi network.